How can we help?

Below are some of our frequently asked questions to help you with any you might have…


Bringing your dog is encouraged and the team are always on hand to give them lots of fuss.
Please keep your dog on a lead at all times in the public areas and garden. They are more than welcome to join you as we ask that you don’t leave them unattended in your room.
Please don’t wash your dog in the bedroom bath or shower – let me know if you need to wash them.


You can check in from 3pm, but you are more than welcome to arrive earlier and drop off your luggage to have an explore of Stamford, or a bite to eat with us.
Check out is by 11am but let us know if you would like to stay a little longer and we will see what we can do (subject to a £25 fee and room availability).


We have 2 charging points for all electric cars available in the William Cecil car park if you need it. There is a small fee directly paid in the app, and once your car is fully charged we ask you to move it to a regular parking space.


We don’t ask much, but all our rooms are non smoking. Smoking is only permitted in the smoking area at the bottom of our garden or you’ll be charged for a deep clean of your room.


Parking up at the William Cecil is free for our guests but please make sure you enter your vehicle registration into the tablet if you haven’t already. If you don’t you may end up getting a Parking Charge Notice which no one wants! If you are here more than one night you can also add the total number of nights for your stay – select the ‘nights’ button at the top right of the screen. This will save you having to put it in every day!


Iron & ironing board
If you need an iron and ironing board, please ask a member of the team who can bring one to your room.


We can book this for you, or we can recommend:
Ace Cabs – 01780 767676
ABC Taxi – 01780 252525

Can’t find the answer? Email us or give us a call on 01780 766412